Order Management For Roposo Clout

Situation

Dropshippers need to keep track of their orders and status in order to ensure smooth delivery and prevent SLA breches

 

Challenges

How do we introduce so many stats of the order process without introducing more errors?

How can the user quickly glance through all states and identify which one needs actions

How much of the future journey do we expose to the user without being over whelming

What metrics define success?

 

Process

The process for this exercise actually started from user feedback which we received, where users constantly requested for activities they could do to improve their business. Upon conducting a contextual enquiry, there was more clarity on what needs to be built. Further wireframes and mockups were shown to the end users to get feedback on wether tasks would be useful for them.

 

Roles

Lead Designer

Product Strategy

User Experience

User Interface 

Content Strategy

 

Team

5 Developers

1 Graphic Designer

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Status

Work in Progress